Investigating the Asus ROG Ally

Baron, Herskowitz, and Cohen is currently investigating the Asus ROG Ally, a handheld gaming computer developed and manufactured by Asus as part of their Republic of Gamers (ROG) brand. Released on June 13, 2023, this device runs the Windows 11 operating system and can be connected to a TV or monitor through a docking station or a dongle, allowing it to function as a desktop computer or home video game console.

However, the Asus ROG Ally has encountered several issues, the most significant being a persistent failure of the SD card reader. Unfortunately, Asus has not been honoring warranties for this problem. We are eager to hear from anyone experiencing issues with their Asus ROG Ally.

Customer Concerns and Asus’s Response

Early adopters of the ROG Ally noticed that the SD card readers tend to fail, potentially damaging the SD cards themselves. Despite Asus confirming this issue last July and attributing it to thermal stress conditions, a firmware update to increase fan speeds has not resolved the problem. There is still no confirmed hardware fix for the faulty SD card readers.

Last month, Asus extended the warranty on the ROG Ally’s SD card reader to two years in the United States, ostensibly to give users more time to address the problem. However, Asus has not confirmed that they have identified a permanent fix for this issue. There is no assurance that the problem will not reoccur if you ship the Ally back to Asus.

Despite numerous customer complaints, Asus remains vague in its responses. If you own an Asus ROG Ally and are experiencing issues, we want to hear from you. Your feedback is crucial in holding manufacturers accountable and ensuring that all customers receive the support they deserve. Reach out to us today.

To schedule a consultation with an attorney at our firm, please contact us today.

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