Two class action lawsuits have been filed against Ruby Receptionist, Maiden Insurance, LLC v. Ruby Receptionist, Inc., and McKenzie Law Firm P.A., and Oliver Law Offices, Inc. v Ruby Receptionist. Both lawsuits allege that Ruby Receptionists’ undisclosed billing practices resulted in customers receiving fewer “Receptionist Minutes” than they were originally contracted and paid for, and overcharged companies for excess Receptionist Minutes which exceed their monthly contracted allotment. Receptionists at a call center

The lawsuit seeks a refund for all amounts paid for Receptionist Minutes that Ruby failed to provide, for customers who entered into contact with Ruby prior to May 31, 2018. This includes all amounts Ruby overcharged clients for excess minutes as a result of its undisclosed rounding up and inclusive time callers spent in a hold queue.

A trial date in the Federal court is set for November 9, 2020. No trial date has been set in the State action.

If you are a present or former Ruby receptionist customer since before May 31, 2018, and have questions about your legal rights, you may contact us here for a free consultation.