This past Friday, U.S. District Judge Michael H. Simon certified a class of law offices accusing a virtual receptionist service of misleading billing practices.

Ruby Receptionists Inc. provides telephone answering and messaging services to small businesses. The claim in the suit states that Ruby Receptionists failed to disclose to its clients that in billing they round up when they calculate their time or that they charge their clients if the receptionists for time spent on hold.

Ruby had argued that the class cannot be ascertained, due to some class members may have understood its actual billing practices. U.S. District Judge Simon said that while he agrees those who suffered no harm wouldn’t have claims, the existence of a few customers who suffered no harm doesn’t pose an obstacle to class certification.

The class action suit is alleging breach of contract, as well as breach of good faith and fair dealing and unjust enrichment.

IF YOU ARE A FORMER RUBY RECEPTIONISTS CUSTOMER, PLEASE CONTACT US IMMEDIATELY.  Call us at (305) 670-0101 or email info@bhfloridalaw.com